Berapa Lama Proses Produksi Perhiasan di ORORI?

PRODUCT POLICY

DATA AND PRICE ACCURACY

ORORI strives to provide complete and accurate data to facilitate the customers. Prices shown in ORORI web are subject to change at anytime without any prior notice.

PRODUCTION PROCESS AND PROVISION’S TIME

Below, product production and provision time estimation:

  • Wedding Rings: 6 weeks
  • Diamond Jewelry: 2 – 6 weeks
  • Gold Jewelry: 2 weeks
  • Certified Diamond: 10 days
  • Jewelry Package: 3 weeks
  • Accessories (Wedding Stuffs, Jewelry Box and Cleaner Products): 1 week
  • Precious metal (Gold Bar): 2 working days

URGENT ORDER

For urgent condition, ORORI can provide your order faster than it should. It will be charged with an additional fee of 500.000 IDR.

WEDDING RING DESIGN

You can ask our experts’ help about your ring design via live chat feature, live chat, email to [email protected] or phone call to (021) 3500452.

RESIZE YOUR RING SIZE

If the ring size doesn’t properly fit your finger, caused by manufacturing process, you can resize your ring. Resizing process will take about 12 working days plus 3 days for shipping.

CERTIFICATE AND PRODUCT GUARANTEE

Every ORORI jewelry and precious metal products have a legal certificate. Moreover, ORORI will give you chrome polishing, washing guarantee for every jewelry product, and also ring resize guarantee (under terms and conditions applied).

SHIPPING POLICY

ORDER PROCESSING

ORORI will proceed your order after receiving your payment. ORORI does not arrange any product shipping on Saturday or Sunday. ORORI does not send order to PO BOX address. Tracking number series will be available on your order status and you will be informed via email. You can track down your order shipping status on Support and Tracking page.

ORDER SHIPPING TIME ESTIMATION

Normally, shipping process will take three days. ORORI will send you a notification via email, SMS or phone call when the production process is done and the product is ready to be shipped (once the product is ready). ORORI is not responsible of any shipping delay if you do not provide any information about your wedding date.

SHIPPING WARRANTY

ORORI guarantee your order shipping’s safety. To guarantee that you receive your product, ORORI has a policy where every order and product receipt should be completed with your signature. Do not open your package if safety seal has been damaged.

SHIPPING TO ANOTHER ADDRESS

ORORI can also send your order to another address you arranged in advance. Arrange the shipping address on your MY ORORI page. If you choose credit card as your payment method for order above 1.000.000 IDR, it will be sent to another address, as you desired (besides your billing address). The credit card issuer (bank) should have that address for good reason. To speed up shipping process, please kindly contact your bank (credit card issuer) to inform about this (another shipping address).


To avoid any form of fraud through credit card, kindly show your ID card and credit card that you used during purchasing process when receiving the product.


If you need help or find any difficulty when ordering ORORI’s products, kindly contact us via live chat, or email to [email protected], or phone call to (021)3500452.

 
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