PRODUCT POLICY & DELIVERY
In connection with the reduction in operating hours due to the Covid-19 pandemic, as of March 23, 2020, ORORI made adjustments to production time and product supply. You can check the latest information regarding the estimated manufacturing process and product supply below.
DATA AND PRICE ACCURACY
ORORI strives to provide complete and accurate data to facilitate the customers. Prices shown in ORORI web are subject to change at anytime without any prior notice.
PRODUCTION PROCESS AND PROVISION’S TIME
Below, product production and provision time estimation:
- Wedding Ring: 45 working days
- Diamond Jewelry: 30-45 business days
- Gold Jewelry: 15 working days
- Diamonds: 2.5 months
- Jewelry Design My Own: 2.5 months
- Jewelry Package: 30-45 business days
- Jewelry Boxes & Cleaners: 7 working days
- Precious Metals: 15 working days
- Instock Diamond Jewelry: 3 working days
For urgent condition, ORORI can provide your order faster than it should. It will be charged with an additional fee of 500.000 IDR.
WEDDING RING DESIGN
RESIZE YOUR RING SIZE
If the ring size doesn’t properly fit your finger, caused by manufacturing process, you can resize your ring. Resizing process will take about 12 working days plus 3 days for shipping.
CERTIFICATE AND PRODUCT GUARANTEE
Every ORORI jewelry and precious metal products have a legal certificate. Moreover, ORORI will give you chrome polishing, washing guarantee for every jewelry product, and also ring resize guarantee (under terms and conditions applied).
ORORI will proceed your order after receiving your payment. ORORI does not arrange any product shipping on Saturday or Sunday. ORORI does not send order to PO BOX address. Tracking number series will be available on your order status and you will be informed via email. You can track down your order shipping status on Support and Tracking page.
ORDER SHIPPING TIME ESTIMATION
Normally, shipping process will take three days. ORORI will send you a notification via email, SMS or phone call when the production process is done and the product is ready to be shipped (once the product is ready). ORORI is not responsible of any shipping delay if you do not provide any information about your wedding date.
ORORI guarantee your order shipping’s safety. To guarantee that you receive your product, ORORI has a policy where every order and product receipt should be completed with your signature. Do not open your package if safety seal has been damaged.
SHIPPING TO ANOTHER ADDRESS
ORORI can also send your order to another address you arranged in advance. Arrange the shipping address on your MY ORORI page. If you choose credit card as your payment method for order above 1.000.000 IDR, it will be sent to another address, as you desired (besides your billing address). The credit card issuer (bank) should have that address for good reason. To speed up shipping process, please kindly contact your bank (credit card issuer) to inform about this (another shipping address).
To avoid any form of fraud through credit card, kindly show your ID card and credit card that you used during purchasing process when receiving the product.