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F.A.Q
Product
ORORI provides a variety of jewelry ranging from wedding rings, engagement rings, men's rings, necklaces, earrings, pendants and jewelry accessories such as jewelry boxes, jewelry cleaners and wedding supplies. Not only that, ORORI also provides gold metal from ANTAM and WARIS Sampoerna.
Materials that ORORI uses for making jewelry include yellow gold 18K, white gold 18K, rose gold 18K, platinum, palladium 75%, and sterling silver 925.
Yes. You can consult the jewelry design you want with ORORI through live chat, email to [email protected], telephone at (021) 3500452, or WhatsApp on 0822 1000 9898.
The price of jewelry depends on the design you want. The more complicated the design and the more material used, of course the higher the cost of making the jewelery.
Some ORORI products are not always available / ready stock. You must place an order before ORORI can produce the product you want.
Estimated manufacturing process and supply of ORORI products include:
- Wedding Rings: 45 working days
- Diamond Jewelry: 30-45 working days
- Gold Jewelry: 14 working days
- Diamonds: 2.5 months
- Jewelry Design My Own: 2.5 months
- Jewelry Package: 30-45 working days
- Jewelry Boxes & Cleaners: 7 working days
- Precious Metals: 15 working days
- Diamond Jewelry Instock: 3 working days
Yes. You can see examples of products in the ORORI operational office in Abdul Muis Building 46th Floor. 3A, Jl. Abdul Muis no. 46, Jakarta.
Yes. ORORI complements every jewelery and precious metal that you buy with official certificates. In addition, ORORI also guarantees chrome polishing, washing and size changes for all ORORI jewelry products (terms and conditions apply).
F.A.Q
PRODUCT
SEARCH
You can find ORORI product through two different ways:
- By choosing product category located at the top of the page.
- By inserting product’s name in Search box at the top of the page.
F.A.Q
ACCOUNT
CREATION
We suggest you to create an account for ORORI web first to simplify order process. By creating an account, you only need to enter your personal data and shipping address once, when you create the account.
You can access your shopping history and check your order shipping status. You will also get daily newsletter that gives you update about new products and interesting deals from ORORI.
F.A.Q
PRODUCT
PURCHASES
Choose a product and click Buy Now. When you’re done click the cart symbol on top right of the page to review your order details and then click Checkout. Choose your shipping and then payment method. Review your order details once more. When you’re done, click Confirm Order button and wait for confirmation email from ORORI.
Yes, you can. However, ORORI cannot do either reparation or diamond/gemstone installation if you didn’t buy them from ORORI. ORORI is not responsible if diamond/gemstone size is not compatible with the bands you bought from ORORI.
F.A.Q
PRODUCT
PAYMENT
ORORI provides several payment methods: via banking transfer, Visa/MasterCard, CIMB Clicks, KlikBCA, KlikPay, Mandiri ClickPay, Kredivo, and Mobile EDC.
Yes. ORORI collaborates with several banks to provide the installment program.
F.A.Q
PRODUCT
SHIPPING
For domestic shipping, ORORI collaborates with RPX and JNE, for Jakarta regional ORORI use courier service.. For overseas shipping, ORORI use FedEx service.
Product shipping requires 3 (three) days. ORORI will notify you when the product is ready via email, SMS or phone call.
Ya. ORORI dapat menyelesaikan produksi pesanan Anda lebih cepat untuk produk tertentu, namun Anda akan dikenakan biaya tambahan sebesar Rp 500.000.
Yes, you can check your product shipping status on MY ORORI page.
F.A.Q
CONTACT
ORORI
You can contact ORORI via live chat, or email to [email protected]rori.com, or call (021)3500452 or whatsapp to 0822 1000 9898.
ORORI Map
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